For more information on shipping, please visit our Shipping Info page.
How will I know when my order has been shipped?
We will send you a confirmation email containing a tracking link (if required) once we have shipped your order.
When will I receive my order?
We will ship your order between 1-2 business days of the order date. Orders are sent using Whistl courier service and usually take between 1-3 business days to arrive.
Do you ship internationally?
At present, we do not offer international shipping outside of the UK + Islands. Please contact us at firstname.lastname@example.org if you would like to see us ship to your country.
There's nothing more we hate than receiving spam emails (who's with us?). That's why we promise to never sell or give out any of your details, to anyone.
Is my credit card information safe?
Your payment details are completely protected. All transactions are secure and encrypted and we don't store any of your payment information.
How can I pay?
We accept all major payment types - Visa, MasterCard and American Express. You can also pay using PayPal.
What's the benefit of turkish towels over normal bath towels?
Many people ask us if our hammam towels are "as good" as traditional bath and beach towels. Our answer - THEY'RE BETTER. The premium quality Aegean cotton is used for its extra long fibres, meaning your towels will be extra soft, absorbent and durable. And because they are so lightweight (but never less absorbent), they dry much quicker than traditional terry towels, making our towels ideal for packing and taking with you on your travels. Click here to find out more.
How do I look after my towel?
Our turkish towels wash easily and beautifully, and actually get softer and more absorbent with every wash. Machine wash at 30 degrees without fabric softener (which reduces absorbency) and air-dry or tumble dry low. For more details on how to wash and care for your Hammam & Home products, please see our Care Guide.
How do I stay up-to-date with new collections and styles?
We'd love to keep you in the know whenever we have some exciting news to share. Sign up for email updates and you'll be the first to know about new product launches and exclusive offers. You'll find the email sign up form at the bottom of our website. You can also connect with us on social media - we're on Facebook, Instagram and Pinterest.