We try our best to ensure that product colours and descriptions are shown as accurately as possible on our website. However we cannot guarantee exact depiction and slight variations may occur. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
ORDERING FROM HAMMAM&HOME
Payment for all orders is made at the point of sale, and not at the point of dispatch.
By making a purchase, you authorise Hammam & Home to submit information to PayPal or Stripe for authorisation. If your PayPal or Stripe declines authorisation for any reason, Hammam & Home cannot be held liable for any delay in dispatch or non-delivery. All payments are processed and authorised by PayPal or Stripe (for credit or debit card payments). All sensitive credit or debit card data entered at checkout is processed and saved on Stripe’s secure servers.
When you register for a Hammam & Home account during checkout, and pay using a credit or debit card, your payment card details will be automatically saved on Stripe’s secure servers for faster checkout in the future. No sensitive data is transferred to or stored on our website or on our servers.
At this time, we are able to offer UK shipping only. Delivery charges are shown at checkout stage. We reserve the right to cancel your order due to postage restrictions imposed on us by Royal Mail or other delivery provider used. Most orders are delivered by Royal Mail, but sometimes we have to use alternative courier companies. You can find estimated delivery times on our Shipping Information page, but actual delivery times may vary for you depending on:
– our stock availability;
– your delivery address;
– problems or delays processing your payment; and
– circumstances impacting delivery by the postal service.
We reserve the right to use alternative delivery methods without prior notification. Alternative delivery methods may require a signature upon delivery. You will not hold us responsible for any delays, outside our control, which relate to the delivery of orders. It is your responsibility to report all lost or undelivered boxes in writing (by email to firstname.lastname@example.org within 30 working days of the expected day of delivery. In the unlikely event your order is lost or undelivered, we reserve the right to either send you a replacement order, or issue a refund using the same payment method you originally used.
If you are out when your order is due to be delivered, Royal Mail or an alternative delivery company should leave a card at the address with information about collection or re-delivery. The postage provider will hold the package for 18 days before returning it to us and it is your responsibility to contact them to arrange receipt of the package as soon as you can. We cannot be held responsible for refunding or replacing the box if this process has not been followed. Once you have received a card with information about collection or re-delivery, it is solely your responsibility to arrange to receive your delivery.
We endeavour to dispatch all orders within 2 working days from when your order is placed and the payment is received. You may cancel your contract with Hammam & Home and return an item(s) to us for a full refund (minus the original delivery costs), within 30 days of receiving your order. To cancel your order you must notify us in writing by email to email@example.com quoting your name and order reference number.
In the event of an order cancellation on your part (a return within 30 days), you are required to cover the cost of returning the item(s) to Hammam & Home. We cannot reimburse you for this cost unless the item is faulty or has been damaged in transit. In the unlikely case your order is faulty or has been damaged in transit, please contact us by emailing firstname.lastname@example.org. We will either replace the damaged item and dispatch it free of charge within 2 working days, or refund the price you paid for the item including postage.
We reserve the right to require proof of damage: You can either photograph the damage and email it to us at email@example.com, or return the item to our postal address
If the item is found to be faulty or damaged, we will refund the price you paid for it, and reimburse you for the returns postage. If the item is found not to be faulty or damaged, we cannot refund you for the item, or reimburse you for the return postage costs.
We reserve the right to remove or edit any products, materials, content or prices online at any time. We may refuse to process a transaction for any reason at our sole discretion.
Discount codes issued can only be used until their expiry date. The offer can only be used once against a purchase and discount codes cannot be used in conjunction with any other promotional offer such as discount offers, products reduced in price, sample sale or seasonal sale. Hammam & Home reserves the right to remove discount codes without warning due to insufficient stock, technical issues or misuse of a discount code. Hammam & Home reserves the right to change or alter specified terms and conditions of use at any time without prior notice. Hammam & Home reserves the right to cancel orders if we find a discount code has been misused or used against the discount code’s terms and conditions of use without prior notice.
We respect your privacy rights and recognise the importance of protecting the information we collect about you. The information you provide will only allow us to process orders efficiently; and to alert you to new products, special offers and news relating to Hammam & Home. We will never share your information with parties outside our organisation (except if required by law, court order or law enforcement authority). If at any point you would like to remove yourself from our database, just email us at: firstname.lastname@example.org
By using this site, you acknowledge that all intellectual property rights in the goods supplied, including copyright, design rights and trademarks belong to Hammam & Home or our suppliers. All designs, text and images of Hammam & Home’s products provided on the website are protected by copyright and may be reproduced only on websites which provide links to www.hammamandhome.co.uk and where the material is clearly credited to Hammam & Home, or otherwise only by the written permission of Hammam & Home.
Hammam & Home’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Hammam & Home to the customer. Hammam & Home cannot accept any liability for a failure to comply with specific instructions stated in the catalogue or on the product. Your statutory rights are not affected by this statement. If any term of the Agreement is held to be illegal, invalid or unenforceable, in whole or in part, such part shall be deemed not to form part of the Agreement but the legality, validity or enforceability of the remainder of the Agreement shall not be affected. These terms and conditions are governed in accordance with the laws of England and Wales. Hammam & Home is a private limited company, having its registered office situated in England and Wales.
ETHICAL + ENVIRONMENTAL STATEMENT
Our products are sourced from independent suppliers and use environmentally friendly manufacturing methods and materials.
Email us at any time at: email@example.com
INSTAGRAM GIVEAWAY (08/08/2016)
1. This giveaway is open to residents of the United Kingdom, aged 14 years or over. Employees of Hammam & Home, affiliates or other parties, are not eligible to participate in the Promotion. 2. Entrants may submit as many entries as they wish but no entrant may win more than one prize. 3. To enter, entrants must follow @hammam.and.home, like the post + tag a friend in a separate comment. Multiple friend tags are classed as additional entries. 4. The giveaway closes at midnight (12am) 10/08/2016 and no entries after this time will be counted. 5. Hammam & Home will generate one winner using a random number generator www.random.org. 6. The prize for the winner and chosen friend is a single towel each up to the value of £28 (excludes Throws), to be chosen by the winner from www.hammamandhome.co.uk. 7. The prizes are non-transferrable and no cash alternative will be offered. 8. The winner will be notified via Instagram Direct Message before 12/08/2016 and must claim their prize within 30 days of us sending notification. 9. This Promotion is in no way sponsored, endorsed or administered by or associated with Instagram. 10. The winners agree to take part in reasonable post event publicity and to the use of their names in such publicity. 11. These terms and conditions are governed in accordance with the laws of England and Wales. 12. By entering the competition each entrant agrees to be bound by these terms and conditions.
INSTAGRAM #HAMMAMSTYLE COMPETITION
1. No purchase necessary to enter the competition. 2. This competition is open to residents of the United Kingdom, aged 14 years or over. Employees of Hammam & Home, affiliates or other parties, are not eligible to participate in the Promotion. 3. Entrants may submit as many entries as they wish but no entrant may win more than one prize. 4. To enter, entrants must post a photo of their Hammam & Home purchases on Instagram and tag with #HAMMAMSTYLE and/or tag @hammam.and.home . 5. Hammam & Home will select a new winner every 2 months. 6. The prize for the winner is a digital voucher to spend on www.hammamandhome.co.uk to the value of £40. 7. The prizes are non-transferrable and no cash alternative will be offered. 8. Prizes are subject to availability. In the event of unforeseen circumstances, Hammam & Home reserves the right (a) to substitute alternative prizes of equivalent or greater value and (b) in exceptional circumstances to amend or foreclose the promotion without notice. No correspondence will be entered into. 9. The winner will be notified via email and must claim their prize within 30 days of us sending notification. If the prize is unclaimed after this time, it will lapse and we reserve the right to offer the unclaimed prize to a substitute winner selected in accordance with these rules. 10. By entering this competition each entrant confirms that his/her entry is their wholly-owned creation and, to the extent that such entry makes use of any third party materials, that these have been fully cleared unless they are no longer protected by copyright or other intellectual property rights. By submitting an entry, each entrant grants to Hammam & Home a perpetual, royalty-free, non-exclusive licence to edit, publish, translate, modify, adapt, make available and distribute the entry throughout the world in any media now known or hereafter invented. 11. Each entrant also confirms that anyone depicted in an entry has given their permission for the inclusion of their image in the entry and the use of the entry including their image by the entrant and Hammam & Home. 12. To obtain details of the winner please email firstname.lastname@example.org stating the name of the competition in the subject heading. 13. This Promotion is in no way sponsored, endorsed or administered by or associated with Instagram. You acknowledge that all information and material that you submit to enter this Promotion is submitted to the Promoter and not Instagram. 14. The winners agree to take part in reasonable post event publicity and to the use of their names and photographs in such publicity. 15. These terms and conditions are governed in accordance with the laws of England and Wales. 16. By entering the competition each entrant agrees to be bound by these terms and conditions.